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GA4 Configuration

Part 3 of many about GA4 and what is coming after UA

This installment of the Analytics after UA deals with detailed work you need to do to ensure you have completed the basic setup of GA4 by performing a proper GA4 configuration. We will pick up here at the end of the last article:

Next steps with your new GA4 property

After completing the process with the wizard, you’ll see “You have successfully connected your properties” at the top of your Google Analytics 4 Property Setup Assistant page. If your Universal Analytics property name is “Example property (UA-nnnnnnn),” your GA4 property name will be “Example property – GA4 (xxxxxxx)”, without a “UA-” prefix, and where xxxxxxx is a new property number.

Set up the GA4 Configuration tag

Step 1: Create a GA4 Configuration tag

Start by creating a Google Analytics: GA4 Configuration tag to send data to your Analytics property.

1. 1. 1. 1. In Google Tag Manager, click Tags > New.
      2. Enter a name for the tag at the top (e.g., “GA4 Configuration – example.com”).
      3. In the Tag Configuration box, select Google Analytics: GA4 Configuration.
      4. Configure your tag:
        
        In the field Measurement ID, enter your “G-” ID. Keep the Send a page view event when this configuration loads option checked to automatically send page view events.
      5. Optional settings:
        
        Server-side tagging: Select Send to server container to send all GA4 events to a Tag Manager server container instead of Google Analytics. Specify the Server Container URL of your Tag Manager server container. Learn more about Server-Side Tagging.
        
        Parameters: Add any parameters you’d like to configure in Fields to Set. Use recommended event parameter names so that Google Analytics can populate dimensions and metrics for you.
        Example 1: To set a user ID, add a row to Fields to Set. Set the Field Name to user_id, and the Value to a Tag Manager Variable that returns the user ID.
      6. Example 2: Use Fields to Set to configure cookie field settings:
      7. Custom properties: Add any custom user properties that you’d like to configure in User Properties.
        Note: Analytics automatically collects some user dimensions so you don’t have to define user properties for them. You can set up to 25 additional user properties per Google Analytics 4 property.

Step 2: Create a trigger

Next, set up a trigger to load the Google Analytics: GA4 Configuration when someone loads your website.

1. 1. To ensure that the Google Analytics 4 Configuration tag fires before other triggers, click Triggering and use the Initialization – All pages trigger. Learn more about Page triggers.
  2. Save the tag configuration.

Result

Your tag configuration should look like this:

Step 3: Verify your tag works

To make sure your tag works as intended:

1. 1. In Google Tag Manager, click Preview. The Tag Assistant opens.
  2. Enter your site’s URL.
  3. Check if the Google Analytics: GA4 Configuration fired when the page loaded.
    ✅ If your tag fired successfully, the Tag Assistant UI look like this:❌ If your tag didn’t fire, check your tag’s trigger settings.
  4. When you are done with debugging, close Preview mode.
  5. In your Workspace, click Submit to publish your changes.

Set up events

To set up an event using Google Tag Manager, you will configure a Google Analytics: GA4 Event tag and then create a trigger that specifies when you want to send the event.

The following steps show you how to send a custom event to a Google Analytics 4 property when a user clicks a button to sign up for your newsletter. The steps show you how to implement the event using Tag Manager and don’t require you to implement a data layer object.

Step 1: Create a GA4 Event tag

Start by creating a Google Analytics: GA4 Event tag for the new custom event.

1. 1. In Google Tag Manager, click Tags > New.
  2. Enter a name for the GA4 Event tag at the top (e.g., “GA4 Event – Signup newsletter”).
  3. Select Google Analytics: GA4 Event.
  4. In the Configuration Tag, select your Google Analytics: GA4 Configuration tag.
  5. In Event Name, enter a name for the event (e.g. signup_newsletter). This will create a new custom event and the name will appear in your GA4 reports. To create a recommended event, use one of the predefined event names.

Step 2: Create a trigger

Next, create a trigger to send the event when someone clicks the button.

1. 1. Click the Triggering box in your GA4 Event tag.
  2. Click + on the top right.
  3. Enter a name for the trigger (e.g., “Trigger – Signup newsletter”).

You can choose the conditions for sending the event. The following example sends the event based on the button label:

1. 1. Click the Trigger Configuration box in your trigger.
  2. Choose All Elements.
  3. Click Some Clicks.
  4. Set the following trigger condition: “Click Text contains Sign up for the newsletter”.
  5. Save all your changes.

If you want the event to trigger when someone views a page (e.g., on a confirmation page), you could use a Page View trigger instead.

Step 3: Preview your changes

Before you publish your new event in Tag Manager, click Preview to see the data that’s recorded when you click the “Sign up for the newsletter” button.

You can use preview mode to test changes to your container before you publish those changes to your website.

See your events in Analytics

You can see your events and their parameters using the Realtime and DebugView reports. Note that the DebugView report requires some additional configuration before you can use the report.

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Analytics after UA

Part 1 of many about GA4 and what is coming after UA

Hey there! Google Universal Analytics (UA) will sunset before you know it, and your analytics after UA will be dominated by Google Analytics 4 (GA4). I’m thrilled you’re joining me as we dive into the world of SEO analytics with GA4. GA4 is already emerging as the key to gaining comprehensive and user-centric insights into customer journeys across multiple devices and platforms. So, let’s dive in and uncover how GA4 can help us elevate our SEO game.

We might still be learning, but with GA4, we’ll be able to answer two critical questions: How do people find our website, and what do they do once they get there? The most significant change in GA4 is its user-centric approach to tracking and analysis. The new approach means we’ll look at the entire user experience rather than fragmented experiences on individual devices or mediums.

GA4 Events

Before we proceed, let’s familiarize ourselves with events in GA4. The platform is all about event-based tracking, simplifying the process of creating and customizing events, tracking conversions, and building reports. So, Events dominate the landscape of GA4. For example, in the table below, you can see that so many properties that we took for granted in UA are now specific events in GA4:

UA to GA4 — Google table describing some UA properties that are Events in GA4

Now, let’s talk about setting up events. GA4 automatically collects specific event data, but we should set up event tracking for the events that aren’t captured natively. This gives us significantly more data flexibility and empowers us by making it easy to design and personalize events.

event-based-vs-session-based — The difference between UA session-based model and GA4 event-based model. (Source: Rittman Analytics)

To make the most of GA4, we should start by auditing what our GA4 account is already tracking, understand the parameters we’d like to collect and think about the audiences and segments we’d like to build. We should also work backward to understand which events to track and consider event-tracking limitations when finalizing the list of custom events to collect.

In addition to defining events, there are a few GA4 settings we should be aware of. The native events are either web, app, or both. You can find a complete list of these events at Analytics Help.

One of the best things about GA4 is that it unlocks more powerful segmentation abilities, giving us better context around our organic performance. Segments are a subset of users, sessions, or events.

You can apply segments to explorations to focus on specific data sets. We can create segments based on users, sessions, and events, allowing us to ask essential questions and assess our SEO performance more effectively.

GA4 makes for better analytics

Google Analytics 4 is revolutionizing how businesses measure their online presence, and we’re learning about it together. With its advanced features and improved measurement capabilities, GA4 will help us better track and optimize our digital content to improve our SEO performance. So let’s keep learning and growing together!

Please remember, At the most basic level, you should extend the retention of user-level data to a maximum of 14 months as soon as we set up our GA4 property. Google is sunsetting Universal Analytics (UA) on July 1.

But don’t worry; many tools are out there to capture and store your UA data so you keep your historical UA data. Some of these tools host the event and will display it for you, and many more host it as google sheets.

In addition, you can use any number of visualization tools to access all of your historical performance data, giving you access to GA4 and UA metrics simultaneously for the same reports. If you need any help having your data retrieved or setup, please don’t hesitate to contact us.

SEO AND AI – Today

While writing another piece about the future of AI and Large Language models for our blog, it hit me: I need to address today’s realities more. So here is a piece on what we have on the relationship between SEO and AI, today.

Even though AI models like ChatGPT are exceptional at generating statistically likely text, there may be better choices for creative storytelling. However, AI-generated content serves a valuable purpose in functional content creation, which can benefit industries such as e-commerce, reference materials, and more.

To effectively utilize AI-generated content, consider the following action plan:

1. Identify functional content requirements: Understand the applicable content AI can efficiently generate, such as data-driven reports, event summaries, FAQ sections, how-to guides, news aggregation, job listings, legal documents, technical documentation, and directory listings. There are certain content types that AI excels at, and we recommend that you limit your functional content to the following:
  1. - Data-driven reports
    - Event summaries
    - FAQ sections
    - How-to guides and tutorials
    - Compiling and summarizing news
    - Job listings
    - Legal and policy documents
    - Technical documentation
    - Directory listings
2. Kickstart large-scale content projects: Leverage AI-generated content to quickly create a critical mass of content for projects like recipe collections or travel guides. Building on AI content can help you reach your content goals more rapidly while maintaining quality through proper SEO and content management practices.
3. Optimize keywords with AI: Use AI like ChatGPT to explore alternative keywords, questions, or concerns related to your content and rewrite sections accordingly. Using AI to optimize your long-chain keywords will help ensure your content is more engaging and relevant to your target audience.

For example, we worked with a startup founder to successfully use ChatGPT to generate his pitch outline to present his platform, resulting in a significant increase in interest and, finally, his crucial customer’s adoption of his platform.

In summary, to create a cohesive thought and action plan, you should focus on:

- Identifying the correct type of content for AI-generated content creation
- Utilizing AI-generated content to kickstart large-scale projects
- Employing AI for keyword optimization and audience engagement

By following this action plan, you can make the most of AI-generated content to enhance your content strategy and achieve your goals.

The Future of SEO and Virtual Agents

This article is the fourth installment in our series discussing search and the increasing influence of artificial intelligence (AI) on the future of SEO (Search Engine Optimization). This installment delves into the evolution of the search function, the Intelligent Agents, and the interaction of goal-oriented search, Virtual Assistants (VA), end-users, and businesses.

The future of SEO means shifting to L2O.

Artificial intelligence is changing how we interact with the digital world. Soon, AI Assistants will collect and act on massive amounts of data on our behalf. These assistants will force drastic changes in the search and search display definition. In many instances, making the act of searching nearly undetectable. However, we have not reached the utopian society depicted in 24th-century Star Trek. So, the creators of these VAs will devise ways to keep their systems updated with the latest information. The updated content will be retrieved from public content. The fresh content will be selected with a new type of SEO, L2O.

Virtual Assistant and the Future of Search

With the rapid advance of AI, bots can quickly process, analyze, and synthesize data and take action. Bots are transforming from our knowledge engines to our Virtual Assistants (VA). VAs predict our needs, desires, and preferences with unprecedented accuracy and will affect desired results. So, instead of googling and using phones or browsers, we interact with our VAs, state our goals, and watch it complete the task.

The shift towards proactive, predictive and personalized search will have profound implications for how we experience the internet. Traditional search engines will be replaced by AI Agents(1). The AI will operate seamlessly in the background, and take appropriate action for its user.

The Future of SEO craft

The need for a new approach to search engine optimization is apparent as the web is increasingly driven by AI. L2O, or LLM Optimization, ensures that AI-powered systems can easily access, understand, and use the latest information.

L2O helps optimize the content and improve the compatibility between human-generated content and the AI systems that will increasingly dominate our online experience. The future of SEO involves creating content easily digestible by AI systems and developing strategies to ensure that the most relevant and up-to-date information is readily accessible to these platforms.

If you own a Moroccan restaurant, you want to provide detailed dynamic content about the ambiance, experience, quality, availability, and the menu. Then when a VA tries to find the best North African Cuisine in Los Angeles, you are available. Finally, combined with your reviews and social information, the VA makes an informed yet biased decision and makes a reservation at your restaurant.

The future of SEO is about biasing the VAs rather than actively increasing the traffic to a website. But here is the funny thing, L2O involves most of the components of today’s SEO.

One key component of L2O involves creating structured data that AI systems can quickly process and interpret. L2O will include using metadata, semantic markup, and voice search optimization that help AI systems understand the context, the flavor, and the meaning of content more effectively. L2O also emphasizes the importance of maintaining a robust online presence through regular updates, high-quality content, and strategic partnerships with other reputable sources of information.

Challenges and Opportunities

Several challenges exist as we move toward a future where Virtual assistants dominate(2) the web. For one, the increased reliance on AI may exacerbate existing inequalities and social biases, as AI systems may be more likely to favor the freely available content overload from established or well-funded sources.

VAs may prove far more gullible because of the upcoming data privacy limitations. Social bias, knowledge overload, and data privacy concerns could limit the diversity of information available to the VAs and easily allow for Black Hat techniques.

However, the evolution of SEO to L2O presents numerous opportunities for businesses, content creators, and individuals. By embracing L2O strategies, organizations can position themselves at the forefront of this new digital landscape, ensuring that their content remains visible and relevant in the age of AI-driven search.

The rise of AI-powered Assistant Artifacts signals a fundamental shift in how we interact with the digital world. As search becomes increasingly predictive and personalized, the importance of L2O as a means of optimizing content for AI systems will only continue to grow.

By understanding and embracing this new paradigm, we can ensure that the internet remains a rich and diverse source of information, even as we navigate the uncharted territory of an AI-driven future.

1- CMS Wire, What to Expect From the Future of Virtual Agents, Andie Burjek, 02/24/23

2- Data Driven Investor, AI Agent Companies, Harsha Angeri, 04/06/23

Cybersecurity and the Arts

Working in the arts, DWG sometimes hears that they don’t need all of the security standards of large corporations. I am reminded of a non-profit executive telling me awhile back that they don’t need to be like the Pentagon when we recommended a two factor authentication system. This article was inspired by a genuine concern that many art organizations may not be fully aware of the consequences of the slippery security slope. Our hearts sank as we heard of The Met’s ordeal and our minds were outraged. DWG does not know the exact cause of The Met cyberattack so this is not meant to be in any way derogatory to the wonderful folks at The Met. References and articles are included below.

Beginning on December 6th, 2022, hackers started the process of breaching the Met Opera’s information infrastructure. By December 7th, a cyber attack against The Metropolitan Opera in New York was well underway. The attack affected the opera’s network systems, including its internal network, website, ticketing server, box office, and phone center. The Opera’s website was restored eight days later, on December 15.

During this period, the opera continued its performances, and the Lincoln Center for the Performing Arts supported ticket sales until the Met could recover from the attack (Kudos Lincoln Center!). While the exact magnitude of the damage has not been disclosed, the stoppage in ticket sales effected revenue. According to Peter Gelb, The Met’s general manager, the opera earns roughly $200,000 in ticket sales per day throughout this season. Because the malware impeded the opera’s ability to sell tickets, seats were temporarily sold for $50 on the Lincoln Center for the Performing Arts website.

The cyber attack on the Met is far from the first on a cultural institution. In 2019, ransomware attacked the Asian Art Museum in San Francisco. In 2020, hackers obtained access to personal information from hundreds of cultural institutions and NGOs. I’m sure you all have heard plenty of stories of hacks and cyberattacks.

Hackers do not care whether a business is a Fortune 500 company, a small business, or not-for-profit cultural institution like The Met, all these institutions still make transactions and hold their customers information.

A month after the attack on Met Opera, the attackers have yet to be identified, but The New York Times underlined the opera’s vocal support for Ukraine amid the ongoing Russia-Ukraine conflict.

But whatever the motivation and tactics, the cyberattack on the Met should serve as a wake-up call to other cultural organizations. Anyone could be a target. “I usually warn clients that everyone, regardless of size or sector, is a target. It should not take an occurrence like this to wake up other cultural institutions to the fact that they are in grave danger,” says Richard Sheinis, partner and head of data privacy and cybersecurity at full-service legal firm Hall Booth Smith.

Cultural organizations, like performing arts centers, theaters, and museums, are typically attractive targets for cyberattacks since they may not always have the time, money, skill-set, or up-to-the-minute understanding to build a good cybersecurity strategy. Unlike many for-profit organizations, which are victims of zero-day* vulnerabilities, the bulk of security breaches in smaller enterprises and most non-profits are caused by preventable flaws in human/device interaction. The untold story of cybersecurity is how criminals leverage the imperfect nature of humans to further their own goals.

Finding funding for cybersecurity is often difficult at a non-profit but it is a worthy investment. A good security posture today, can save hundreds of thousands later, but many people are hard pressed to believe that it could happen to them. Furthermore, many cultural institutions are still striving to recover from the COVID-19 pandemic and are not in a position to embrace the additional concerns brought about by cybersecurity.

So, bringing cybersecurity to the forefront in a cultural institutions is the first critical step. Subsequent evaluation of the infrastructure, and investment in prevention, detection, and response can help lower the likelihood of cyber attacks while also mitigating the damage of an attack if one occurs. It is always recommended that the evaluation phase be done by in-house IT team, then if company lacks the means to retain in-house cybersecurity personnel, it can turn to third-party cybersecurity firms.

Please remember until you get a cybersecurity firm to help:

Layered firewalls (one from your service provider, one for your institution, and if you are running your ticketing server in-house, one more for that)
Separation of subdomains for internal and external networks,
SSL
Two-factor authentication
And for goodness sake, we recommend your site should not be on the same operating system as your ticketing server (if one is on windows, the other should be on Linux) – make the hackers work more difficult (hardening). If they are the same, security should be monitored in real-time.

* The term “zero-day” refers to newly found security flaws that hackers can exploit to attack systems. The term “zero-day” alludes to the fact that the vendor or developer only recently discovered the fault, implying that they have “zero days” to repair it. A zero-day attack occurs when hackers exploit a weakness before engineers have time to fix it.

~Nami

Posted by The Met:

“After suffering a cyberattack that temporarily impacted our network systems, we’re pleased to announce that the Met is now able to process ticket orders through our website and in person at our box office. Based upon our ongoing investigations into the recent cyberattack, we would like to reassure our customers that ticketing customer data, including credit card information used when purchasing tickets, has not been stolen. We do not keep credit card information in the systems that were affected by the cyberattack. Thank you for your patience.”

Links:
https://www.nytimes.com/2022/12/07/arts/met-opera-cyberattack-website.html
https://www.reliasmedia.com/articles/commonspirit-ransomware-attack-holds-lessons-for-cybersecurity
https://amicusmsp.com/human-interaction-is-key-to-successful-cyberattacks/